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Conditions of Client’s Registration

1  Explanation of terms used

In these conditions governed by English law, ‘the contract’ means these conditions and the contract you have signed; ‘your optician’ means the optician’s practice named in the contract form;  ‘Eyeplan’ means Eyeplan Ltd; and ‘new spectacles’ means a new frame and two new lenses.

2  Services to which you are entitled

The contract entitles you to receive all the services normally provided by your optician in the course of providing you with his or her ongoing professional eyecare service.  This normally will include at least one eye examination in each year and all the additional advice and care you need or want, within reason, to help maintain the health of your eyes.

3  Services provided by another optical practitioner

Your entitlement under the contract is with your optician alone.  If your optician arranges for a colleague at another practice, during temporary absence, to provide eyecare services on his or her behalf, this will be covered by the contract.  However if you are referred for specialist examination or treatment to another practitioner who provides services independently of your optician, that will not be covered by the contract and you will be responsible for the other practitioner’s fees.

4  Eyeplan Complete scheme entitlement

When joining the Eyeplan Complete scheme you are entitled to receive the eyecare services described in clause 2 above and additionally you are entitled to new spectacles every 12 months. You and your optician specifically agree, uniquely to Eyeplan Complete, that there are two distinct and separate parts to your subscription sum.  One part which pays for the provision of your optician’s services described in clause 2 above, the other part which pays for the provision of the spectacles and you agree they are individually valued as described by your optician on the Eyeplan registration form overleaf.

5  Eyeplan Accidental Damage Scheme

On becoming entitled to services under the contract you also become entitled (if included in your particular scheme) to cover under the Eyeplan Accidental Damage Scheme.  The scheme covers accidental damage to all new spectacles you purchase whilst this contract is in force and is subject to terms and conditions which Eyeplan may vary from time to time without notice.  Each pair of new spectacles you purchase is covered under the scheme for a fixed period of time starting on the date of purchase.  All claims are subject to Eyeplan’s agreement and a small excess charge.  Except as mentioned in clause 12, this scheme continues, until the contract comes to an end.

The current terms and conditions of the Accidental Damage Scheme are normally available from your optician’s practice or may be downloaded from the Eyeplan website,

6  Payment

You must pay the monthly fee to Eyeplan as collecting agent for your optician.  Any other amounts due to your optician are payable directly.  Your liability to pay the monthly fee continues until the contact is ended in accordance with these conditions; and no refund of the fee will be allowed except in the case of administrative error.

7  Family discount

Your optician will allow you whatever family or other discounts from any initial registration charge and monthly fees that are applicable to you and your scheme under your optician’s discount terms published from time to time.

8  Alteration of monthly fee

The monthly fee may be altered by your optician at any time but you must be given at least two weeks’ notice of any increase.  The net amount payable each month will also change according to any variation in discount available to you.

9  Direct debit/card payment changes

Following a decrease of monthly fee or variation in the discount available to you, your Direct Debit will be changed immediately.  Where you are given notice of an increase in monthly fee your Direct Debit/card payment will be changed at the end of the notice period unless in the meanwhile you end the contract.

10  Your responsibilities

You must keep appointments made with your optician, and pay any ‘missed appointment’ fee reasonably charged should you fail to do so.  You must also attend your optician when requested for regular examination under your entitlement in the contract and promptly inform him or her of any injury, problem with your ocular health or spectacles/contact lenses, or any other material matter affecting you; and if you fail to do any of this you will be liable to pay any fee reasonably charged which would otherwise have been avoided.

11  Ending the contract

All schemes have a minimum subscription period of 18 months with the exception of Eyeplan Complete which is 12 months. 

You may end your contract on expiry of the minimum subscription period or 6 months after your last routine eye examination whichever the greater.  You will first need to pay any outstanding sums due to your optician and then give not less than 21 days’ notice expiring on the last day of a month.

However each time you order new spectacles under the Complete scheme your monthly payment will be reconfirmed, this may take account of the value of the new spectacles chosen, and a new minimum subscription period of 12 months will then start.

Your optician may end your contract by giving you notice expiring on the last day of a month after two months.

12  Non payment

For all schemes other than Eyeplan Complete if the monthly fee is unpaid one month after it is due, your optician may end the contract immediately by giving you written notice to that effect, however you will still be liable for all sums outstanding to your optician.

Under the Eyeplan Complete scheme if you do not pay any one of the 12 monthly payments your optician reserves the right to immediately cancel your Eyeplan Complete membership.  Cancellation of a Complete contract means the total of the monthly amounts remaining within the minumum subscription period will become immediately due together with a penalty of £50.00 and all costs incurred in recovering the outstanding balance from you.

Non payment of any scheme fee immediately cancels any applicable Accidental Damage Scheme cover.

13  Variation of conditions

These conditions may be varied by Eyeplan from time to time.  The latest conditions are available from your optician, or Eyeplan Ltd or may be downloaded from the Eyeplan website,

14  Contract not transferable

The contract being with your optician alone, may not be transferred to another optician’s practice.  However Eyeplan opticians will normally offer a new contract if you move from one Eyeplan optician to another.

15  Services outside the contract

Nothing in the contract prevents you and your optician  agreeing that he or she will provide services outside your entitlement under the contract.  You will be responsible for paying for such services.

16  Disputes

Eyeplan will not agree to arbitrate in any dispute between you and your optician arising out of the contract.

17  Notices

Any notice given by your optician under these conditions is valid if Eyeplan gives it to you on your optician’s behalf.